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FAQ's

You can make advance bookings online for the Ice Bar or Ice Bar & Restaurant for groups of up to 8 people.

Bookings for larger groups (9+ people) can be made with our Reservations Team by calling 020 7478 8910 or emailing us res@belowzerolondon.com

If you are looking to privately hire the venue you can contact our Events Team by calling 020 7478 8917 or emailing us events@belowzerolondon.com

The ground floor of the venue including the Ice Bar and Cocktail Bar is step free and wheelchair-friendly. The restaurant however is located in the basement and only accessible via our stairwell. Restaurant service can be delivered to our Cocktail Bar if requested in advance. Dedicated disabled toilet facilities with wheelchair accessible doorway, grab rails and easy to use taps are located on the ground floor immediately adjacent to our Cocktail Bar area. Our Host and Reservations team can be contacted via phone and email 020 7478 8910 and res@belowzerolondon.com. The team are happy to assist with special requests and advance bookings, for instance reserving space for wheelchair users, and we offer a complimentary entry-only ticket to carers for the Ice Bar.

Valid ID may be required. Belowzero Ice Bar, Cocktail Bar and Restaurant operate a challenge 25 policy. Anyone appearing to be under 25 will be asked to prove they are aged 18 or over when buying tickets or alcohol.

 

Minors are welcome to join us during our daytime sessions when accompanied by a responsible adult e.g. parent or guardian. Sunday entry is available all day, Monday to Saturday last Ice Bar entry is 18:30, after which the age limit is strictly 18 and older. Children six years old and over will require a separate ticket and will be served a non-alcoholic ice cocktail. We offer free entry to children five years old and under, but drinks will need to be purchased separately. Management reserves the right to refuse entrance if guests are intoxicated, underage or unable to prove their age.

Tickets may be exchanged for different dates and times during our current booking period and subject to availability.

We require  a minimum of 48 hours advance notice (72 hours for October, November and December) and you are able to change your reservation up to two times. We do not charge a fee for changes to bookings.

If you need to reduce the number of people in your booking we can credit the ticket costs against any food or beverage purchases made on the day of your visit.

If you know you are going to be late on the day of your visit, please call us on 020 7478 8910 and we will do our best to try and book you into a later available session on the same day.

Please note we do not offer refunds for cancelled bookings or where guests have failed to attend.

Yes, we are the UK’s only permanent Ice Bar, and we’re open seven days a week across the year apart from 25th December and for planned closure periods when we redesign and install a new ice theme.

Okay, so we do occasionally see people trying to smuggle our ice glasses out of the bar, but we’ve yet to see anyone make them last for very long once outside and we wouldn’t really recommend it.

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